Privacy Policy

ERAC is a wholly owned subsidiary of the Canadian Propane Association (CPA).

The following websites are owned and operated by the Canadian Propane Association (CPA):

By using these websites, you agree to the following privacy policy.

The Canadian Propane Association (CPA) and its affiliates, the Propane Training Institute (P•T•I) and Emergency Response Assistance Canada (ERAC), are committed to maintaining the accuracy, security, and confidentiality of your personal information in accordance with applicable legislation. All personal information collected by the CPA and its affiliates via CPA websites, or otherwise, is done so in accordance with the following privacy policy. Usage of CPA websites, or materials on websites owned and operated by the CPA, are conditional upon you agreeing to be bound by this privacy policy.

Use of the e-mail addresses or forms provided on the CPA websites are at the user’s own risk. The CPA is not responsible, or liable for, any communication that may be lost, intercepted, or altered. The CPA is not liable for any damages related to communications to or from its websites.

What is Personal Information?

For the purposes of this privacy policy, “Personal Information” means information about an identifiable individual. Personal information does not include the name, title, business address, or telephone number of an employee, of an organization when used for business communications, or information publicly available in a telephone directory.

The CPA collects information from individuals or firms themselves. The CPA will not otherwise collect or monitor any personal information without consent. When information is submitted on CPA websites, the CPA asks for an email address and collects an Internet Protocol (IP) number, which indicates the server through which a computer is accessing the internet. The CPA collects this information in order to communicate with an individual or firm and verify any details provided.

What Information is collected by the CPA?

In general, the CPA collects, uses, and discloses Personal Information about its members and service providers in order to serve the needs of the Association membership. The CPA does not collect any personal information about visitors to its websites other than that which is specifically and knowingly provided. That personal information will not be transferred to any third-party unless otherwise stated at the time of collection. Personal information is only obtained online if you supply it voluntarily, usually through contacting the CPA via e-mail, filling out and submitting a form, or registering for services. You are not required to supply personal information to view the contents of CPA websites.

Specifically, websites owned by the CPA may collect three different types of information:

  • Personal Information - Certain forms and processes available on CPA websites are used to collect personal information, such as “Become a Member,” “Propane Services Directory Enrollment,” “Register for National Conference”, etc. Any personally-identifiable data about customers, or website visitors, is stored securely and used only for the purpose for which it is provided.
  • Browsing Information - Information on how you visit CPA websites may be collected and stored. This information may include the length of your visit, date, and time of visit, the pages you looked at, etc. It doesn't include any personal information. This data is used to help the CPA better design its websites.
  • Passive Information - Portions of CPA websites may use "cookie" technology to better tailor the websites to your needs. A cookie is a small file that resides in your temporary folder. It is CPA policy to use these cookies only for the duration of your Internet Explorer session. The information stored tends to be used for login procedures (if applicable) or to support Browsing Information.

When and How Does the CPA Obtain Your Consent?

Except when otherwise permitted, or required by law, the CPA obtains consent prior to collecting, using, or disclosing Personal Information. Consent may be provided to the CPA verbally or in writing. The CPA will obtain express consent as often as possible. Consent may also be inherent to the circumstances such as in the case when “online” forms are filled out and submitted to the

By providing the CPA with personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy, as amended from time to time, or as described at or before the time of collection, use, or disclosure, as the case may be.

How Does the CPA Use Your Personal Information?

Your personal information is used primarily as contact data through communication channels such as e-mail, phone, fax, and standard mail. It provides the CPA with the ability to contact you via different methods of communication. The CPA may, from time to time, contact an email address, or other address provided to the CPA, in order to obtain current information about your business, provide you with updated information about CPA websites, or provide you with other information about CPA products and services which may be of interest to you.

The information provided to the CPA – such as name, address, etc. – allows the CPA to inform individuals and firms about events and activities and to notify you of issues, events, or special offers which may be of interest. By becoming a member, enrolling in the Propane Services Directory, or by requesting information or registering for events or courses offered by the CPA, you are giving the CPA permission to contact you by way of the information you provide. All CPA members, and all listings in the Propane Services Directory, will be contacted a minimum of once per year to verify their membership and/or listing.

The CPA may use software to collect and maintain statistics relating to the number of visits to its websites, dates and pages visited, referring website addresses, types of browsers used, and domain name or Internet protocol address of the originator. We make no attempt to link any addresses with the identity of individuals visiting CPA websites. This information is kept strictly confidential and is used for internal purposes only.

Personal information disclosed to the CPA for the purpose of a Propane Services Directory listing, will be used to create a database record and make the directory listing accessible on the CPA website. All listings agree for the CPA to contact them with information about products and services which may be of interest, and the continued use of the website indicates an agreement with any future changes in the CPA privacy policy.

To whom does the CPA Provide Your Personal Information?

Personal information may be shared with CPA agents or contractors in connection with services that they perform for the CPA. Written agreements with such agents and contractors ensure that personal information can only be used for the purposes for which it was shared with the CPA, and that agents or contractors handle the personal information in accordance with this Statement.

Where permitted or required by law, the CPA may collect, use, or disclose your personal information without your consent, for example, to comply with a legally-permitted inquiry by a government agency, or to comply with a court order.

The CPA does not resell private information to third-party corporations.

How Does the CPA Protect Your Personal Information?

The CPA takes all reasonable steps to secure the data in CPA records using methods that are appropriate to the sensitivity of the information. The CPA uses these methods to protect your personal information against theft, loss or unauthorized access, use, modification, disclosure, or disposal. The CPA recommends that you use security features built into your Internet Browser as well as maintaining the latest updates. Electronically submitted data is not guaranteed to be completely secure, and the CPA makes no warranties as to the security of any personal information submitted online, which is done at the user’s own risk.

How Can You Update or Remove Your Information?

It is important that the Personal Information held by the CPA about you is accurate and current. The CPA asks that you keep the CPA informed of changes to your Personal Information. Upon written request, the CPA will provide access to your Personal Information, subject to certain exceptions, as provided by the applicable legislation. If there are any errors or omissions in your Personal Information, please advise the CPA in writing and the CPA will make the corrections within a reasonable timeframe, where appropriate.

In some circumstances you can withdraw your consent to the collection, use, or disclosure of your Personal Information. However, the withdrawal of your consent may impact the CPA’s ability to serve you and to maintain a relationship with you.

If you want to review, verify, correct, or withdraw your Personal Information, please contact the CPA using the contact information set out below or for specific changes to:

  • Propane Services Directory – to submit any changes or withdrawals to a listing, please submit the applicable on-line form provided on the website.
  • Membership Information – To update your membership profile, please contact the Membership Services department at 613-683-2273.

Privacy and Other Websites

Certain links on this CPA websites lead to websites maintained by independent parties over whom the CPA has no control. The CPA makes no representation as to the accuracy, or any other aspect, of the information contained on such websites, and is not responsible for the conduct of companies linked to CPA websites. The existence of a link does not constitute approval or endorsement by the CPA of the linked website, which is provided as a convenience only.

Changes to the Privacy Policy

The CPA reserves the right to change its Privacy Policy at any time by posting an updated version of the policy on CPA website. The amended Privacy Policy will apply whether or not the CPA has given specific notice of any change.

Contacting the CPA

If you have concerns regarding the Privacy Policy or the security of your personal information, please send your concern to:

Canadian Propane Association
#616, 130 Albert Street
Ottawa, ON K1P 5G4
Phone: 613.683.2270
Fax: 613.683.2279